Welcome to the MIA SWIM FAQ page! Here, we’ve compiled answers to some of the most commonly asked questions.
Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, it cannot be modified. However, you can cancel your order within 24 hours by contacting our support team.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking link to monitor your package.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be displayed at checkout.
Q: How long does shipping take?
A: Standard shipping takes 5–12 business days, while express shipping takes 3–7 business days, depending on your location.
Q: Are customs duties or taxes included in the shipping fee?
A: No, customs duties and taxes for international orders are the responsibility of the customer.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Customers are responsible for return shipping costs.
Q: How do I initiate a return?
A: To start a return, please contact our customer support team with your order details. We’ll provide instructions on how to send the item back.
Q: Can I exchange an item?
A: We do not offer direct exchanges. Instead, we recommend returning the unwanted item and placing a new order for your desired product.
Product Information
Q: What sizes do you offer?
A: Our swimwear is available in a range of sizes to suit all body types. Check our size guide for detailed measurements and recommendations.
Q: Are your products sustainable?
A: Yes, all MIA SWIM products are crafted from certified sustainable materials, ensuring both luxury and eco-friendliness.
Q: How should I care for my swimwear?
A: To prolong the life of your swimwear, rinse it with cold water after each use, hand wash with mild detergent, and lay flat to dry. Avoid machine washing, drying, and prolonged exposure to direct sunlight.
Other Questions
Q: How can I contact customer support?
A: You can reach us via email at [email address] or through the contact form on our website.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be purchased directly from our website.
Q: Can I sign up for updates and promotions?
A: Absolutely! Subscribe to our newsletter at the bottom of our homepage to receive updates on new arrivals, special promotions, and more.